Description
Towel rack for Gassien shelves.
2 available lengths: 40cm and 60cm.
Materials: mild steel covered with epoxy protection.
Colors: black, white or brass
Made in France
Towel rack
1. Delivery
| Delivery Area | Delivery Fees and Conditions | Estimated Time |
| Metropolitan France (excluding islands), Belgium, Luxembourg, Andorra, Monaco | Free from €150 purchase. Otherwise €7 or €19 (depending on product size). VAT included. |
1 to 4 business days after shipment (for metropolitan France).
|
| Corsica and Islands | €20 VAT included. | 1 week |
| Germany, Italy, Spain, Netherlands | €20 VAT included. | 1 week |
| Other European Countries | €36 VAT included. | 1 week |
| Switzerland | €40 excl. VAT. Taxes and customs fees not included, at customer’s expense. | 1 week |
| United Kingdom | €60 excl. VAT. Minimum order of €140 excl. VAT. Taxes and customs fees not included, at customer’s expense. | 2 weeks |
| Other Countries | Contact: contact@gassien.com |
- Shipping: All orders are shipped from France.
- Modalities: Delivery to home, upstairs, and with signature upon delivery.
- Absence: After 2 unsuccessful delivery attempts, the package will be returned to the warehouse (or dropped off at a pick-up point). Any reshipping costs will then be at the customer’s expense.
2. Returns (Exchange and Refund)
You have 15 days from the delivery date to return your goods. Return postage is always at the customer’s expense.
| Type of Return | Customer Benefit |
Specific Details
|
| Exchange | Credit valid for 6 months, equal to the initial purchase (excluding delivery fees). |
Only one free exchange request per order. (Fees may apply if a promotional code is no longer valid).
|
| Refund | Full refund of the purchase (excluding return costs). |
3. Return Acceptance Conditions
The returned product must strictly comply with the following conditions:
- Be new, complete and in its original packaging.
- Not have been visibly used or damaged by the customer, which would make it unsuitable for resale.
- Upon receipt, our teams will assess the condition of the goods. Any visibly used or damaged item will be refused and sent back to the customer, with return shipping costs at their expense.
Delivery
- Each BOM piece is made to order: production time approx. 3 weeks.
- Shipping within 48 hours once the order is ready, with tracking.
Reception
- Please check your package immediately upon delivery. In case of transport damage, report it immediately to the carrier and to contact@bom-ceramique.com for a claim, attaching photos.
Damages
- Contact BOM without delay if an item is defective, damaged, or non-compliant.
Returns
- You have 14 days after receipt to request a return at: contact@bom-ceramique.com.
- The item must be new, unused, in its original packaging, with proof of purchase.
- Return to be sent to: BOM – Mélissa Paszkiewicz – 7 rue du Jourdain, 75020 Paris, carefully packed and insured.
- No returns accepted without prior request.
- Returns of sale items and gift cards are not accepted.
Exchanges
- Return the item and place a new order.
Refunds
- Confirmation after receipt and inspection.
- Refund issued within 10 business days via the original payment method.
- If more than 15 days have passed after approval and you have not received your refund, please contact BOM at contact@bom-ceramique.com.